The patient is an 11 yo girl who reported scalp itching for several hours and expressed concern to her mother that she has lice since she borrowed a friend's hat earlier that day. Examination that day showed several off-white particles about the size of a grain of sand stuck to her hair. These were found scattered near the root of the hair as well as mid shaft and on the terminal ends. Of note, the girl shampoos and conditions her hair at least once a day, and then using a "frizz-free" foam when she brushes her hair.
From these photos, how would you counsel the patient and her parents?